Close sticky videoEnglish 

Air Canada is trying to reconcile luggage with passengers in the middle of a flight interruption

“We sincerely apologize”: CEO Air Canada

Article content

Air Canada apologizes after announcing that it is restricting domestic flights – just as the revival of the more normal summer travel season will begin.

Advertising 2

Article content

The change – a 15% reduction in predominantly domestic flights – comes at a time when airlines and airports across the country are facing travel growth, which has led to the accumulation of abandoned luggage due to flight cancellations, delays and interruptions.

“The result has been flight cancellations and shortcomings in our customer service that we would never have intended for our customers or our employees, and for which we sincerely apologize,” Air Canada President and CEO Michael Rousseau said on Thursday.

“This increase in travel has created unprecedented and unpredictable tensions.”

Problems are accumulating at Pearson Airport, where kits and uncollected luggage have become the norm.

The airline said that in July and August, about 154 flights a day will be canceled.

Advertising 3

Article content

Three routes will be temporarily suspended between Montreal and Pittsburgh, Baltimore and Kelowna, as well as one from Toronto to Fort McMurray.

Air Canada says customers will be automatically notified of flight cancellations.

Sorry, this video failed to load.

“We will look for alternatives if they wish, or customers can request a refund,” Rousseau said, acknowledging that the suspension of flights “will result in further flight cancellations, which will have a negative impact on some customers.”

Separately, the airline said it was working to reconnect growing piles of luggage with passengers.

“The airline has moved aircraft from its Jetz charter fleet to move delayed baggage, which has largely increased due to air traffic and infrastructure problems beyond its control,” the airline said in a statement.

Advertising 4

Article content

But these are not the only problems that hinder the flow at airports.

The backlog of Nexus applications pending about 333,500 candidates is growing.

Sorry, this video failed to load.

This membership allows pre-screened passengers to be quickly tracked by customs offices between Canada and the United States

The Canadian Border Services Agency has said it is working with the US Customs and Border Protection to determine when the Canadian NEXUS registration centers will reopen.

No date has yet been set for the reopening of these Canadian offices.

Meanwhile, the CBSA encourages people who want a membership or renewal to apply online.

“If the application is accepted by both the CBSA and the US CBP, applicants will be invited to schedule an interview at the nearest available U.S. registration center as soon as possible.”

On Twitter: @_ScottLaurie

Advertising 1


Postmedia is committed to keeping a vibrant but civic forum for discussion and encouraging all readers to share their views on our articles. It may take up to an hour for comments to appear on the web. We ask that your comments be relevant and respectful. We have enabled email notifications – you will now receive an email if you receive a response to your comment, the comments thread you follow is updated, or if the comments of the user you are following are updated. See our Community Guidelines for more information and details on how to adjust your email settings.

Related posts

Leave a Comment