After reading a few articles about the issues with the 2022 Asus ROG Zephyrus G14 gaming laptop, we decided to test it and it completely changed our relationship with gaming laptops. Despite, indeed, the problems, I still use the G14 daily.
First week of testing.
For the first few weeks, the ASUS ROG Zephyrus G14 was the perfect laptop. Powerful, convenient and above all, portable. The ASUS ROG Zephyrus G14 immediately put me at ease with gaming laptops.
It started with hard drive space. At redac, we’re used to using a 2 TB Samsung T7 external hard drive and taking it everywhere. Mainly because we prefer to use as little disk space as possible on our computers, and it also saves money on a laptop that would feature a large hard drive.
But with 1TB on the 2022 asus ROG Zephyrus G14, even on the cheapest model. We were won over and started loading the machine. The free month of Xbox Game Pass certainly helped.
I’ve never worried too much about the performance of gaming laptops, assuming I can at least run games at medium settings above 60 frames per second (fps).
The asus ROG Zephyrus G14 test begins with the finding that there is room to spare.
But my first impressions were more affected by the heat and fan noise. I was used to laptops like the Razer Blade 15 and Lenovo Legion 5 Pro revving up their fans just when they needed to expel the heat. The ASUS ROG Zephyrus G14 gets noisy and hot at this time, but the clever hinge design that lifts the laptop at an angle helps it dissipate heat more quietly and faster than a regular machine.
The hybrid graphics configuration also surprised us. In the past, the poor battery life of the gaming laptops I’ve owned has caused me to keep them always on. But the automatic switch to integrated graphics encouraged me to take the ASUS ROG Zephyrus G14 into my kitchen to look up recipes while cooking, take it outside the house to surf the web, and get to work.
For most gaming laptops, the point of failure is the keyboard, but I’ve written many articles, posts, etc. on the G14. I really like the feel of this keyboard.
The first few weeks with the Zephyrus G14 turned me from a gaming laptop skeptic to an evangelist. I was captured. But then the problems started happening.
Back to reality
Eight days. It had been eight days since I tested the Zephyrus G14 and voila, the problems started. It refuses to start. I left it on standby for a weekend and even though I expected the battery to die and the machine would usually take a while to boot, I couldn’t get it to work normally.
I immediately contacted after sales to proceed with the replacement and they sent me back to Asus. So I made an inquiry to the brand. In the meantime and after several searches in various American forums. I was able to start the machine. I remembered that I had updated the bios shortly before the machine refused to boot, so I assumed that was my problem.
This update probably fixed other issues like crashes when switching graphics modes, poor power management, etc. But in the end that wasn’t the reason mine wouldn’t start. After applying the update, I was able to turn on the machine just by removing the battery and using the charging cable to force boot. Finally went in for repair and the problem was: Dirty power switch connector.
I’ve had the machine for less than a month and I treat all my electronics right. I was told it was a quality control issue.
Return after-sales service
I finally got my laptop back and it’s working but still having issues. Just a few days before writing this article, he was caught in a spiral of continuously pressing the 1 key, even after cleaning the key. I had to reboot three times to get the problem to go away. I also encountered a few other issues, such as the graphics drivers available through the MyAsus app not being able to be updated. Going into a cycle of uninstalling and reinstalling the driver for almost a week so you can get the machine into a usable state.
I also encountered errors. Sometimes it hangs on a completely frozen Windows login screen until I do a force restart. During a cold start it will sometimes be necessary to wait almost three minutes before you see a home screen.
Still, I’m still using the asus ROG Zephyrus G14
Maybe I shouldn’t, but I’m still using the Zephyrus G14. I’ve had quite a few gaming laptops over the year and was tempted to sell my G14 and go for the Razer Blade 14 or Alienware x14 instead. But for now I’m sticking with the asus ROG Zephyrus G14.
Despite my various issues, all the positives I noted after purchasing the laptop remain:
- the keyboard is great
- it’s super portable and I have plenty of disk space
- The G14 was cheap. Of course, that’s still a lot of money for a laptop, but it’s still a good compromise against the Razer Blade 14 and Alienware x14.
The Zephyrus G14 remains a good buy for me. I had major problems with it but Asus was quick to respond and I got my machine back after 10 days. And although I’ve been running into bugs ever since, I’ve been able to fix them with a few reboots.
It’s hard to recommend the ASUS ROG Zephyrus G14 to everyone. You may have to deal with unexplained errors or other issues.
Nevertheless, it remains a laptop, powerful, comfortable and at an attractive price. No other gaming laptop with this price/performance ratio can match it.
Article written by Angela, review specialist for neuf.tv