Desk Manager integrates ChatGPT into its platform
Desk Manager, a Brazilian company that provides omnichannel help desk software, integrated ChatGPT’s artificial intelligence into its tool, as reported this Friday, the 26th. The new features are being used both internally and by customers using the platform its, mainly in the chatbot. In the internal workings of Desk Manager, AI has answered more than 6% of calls, in less than 40 days of integration. The company expects to reduce service time by 30% by the end of 2023. According to the company, AI is about 40 times cheaper than…
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