Today, when you call a trusted line – a helpline or other support number – such a connection may appear in the billing. According to the chairman of the Office of Electronic Communications, it is a huge threat to users. The office wants operators to hide the history of calls to such numbers.
Settlement is provided at the subscriber’s request, and the operator can charge a fee for its preparation and delivery, the amount of which is stated in the price list – reminds UKE. The list includes paid connections. Meanwhile, 116 calls – and that’s how the helplines begin – are free. Nevertheless, they may appear in the invoicing.
As the chairman of UKE explains, such behavior by operators was to make life easier for subscribers who needed to have access to information about services provided to them. But in the case of guidelines, the matter is very delicate. The victim may not have his own account, and all information about the calls is attached to the lists of the perpetrator or the guardian that he does not trust. The fear that the bullies may find out about the condemnation probably paralyzes them from taking protective measures.
That is why the Office for Electronic Communications intervenes. In the announcement, we read that President Jacek Oko recommends:
lack of information from telecommunication service providers in the basic lists of provided telecommunication services and in detailed lists of such services (invoicing) of calls to toll-free numbers from the area of application 116.
immediate action by telecommunication service providers, as a result of which calls to free numbers in the 116 range will not be disclosed by them, will not appear in bills and basic lists of services provided.
This position is supported by the Empowering Children Foundation
– Seeking help from minors experiencing abuse is often associated with a long decision-making process and the fear that the current situation may worsen, and if an attempt to seek help is revealed, the perpetrator may react with a secondary, more intense aggression. To eliminate such a risk, we recommend the complete removal of 116 111 from billing and telephone bills
According to data for 2021, the Empowering Children Foundation itself carried out 823 interventions last year, an average of over 2 per day. Every day, 15 young people call and write with thoughts of suicide, 21 talk about depression and bad mood, and almost 30 talk about fear and pressure that they cannot cope with, the report says. In addition, 116 111 is the most recognizable emergency number among young people aged 12-17, so it is even more important that any caller is guaranteed to remain anonymous.
- 116 123 – emotional support phone
- 116 111 – Children’s helpline
- 116,000 – hotline for missing children
- 800 70 2222 – telephone for people in a state of mental crisis (psychologists from the ITAKA Foundation are on call)
- 800 100 100 – free and anonymous telephone support for parents and teachers who need support and information in the field of prevention and help for children experiencing problems and difficulties
- 800121212 – The Children’s Ombudsman’s child helpline is free and open from Monday to Friday from 8.15 to 20.00
UKE wants to impose an important change on the operators. It’s about hiding phone numbers