What to do if WhatsApp crashes?

Instant messaging app WhatsApp has been established as the most used. Therefore, when we need it and it doesn’t finish loading or messages don’t send, it can be frustrating. WhatsApp crash cannot be fixed as usual, but it is not impossible either. From time to time there may be glitches in the servers, the general application or perhaps the internet and data networks.

In this post, we explore which ones Main reasons for WhatsApp crashing and how to fix them. Depending on the origin of the failure, the solution may be more or less straightforward. But in all cases it is important to keep calm and be patient.

Action alternatives before WhatsApp crashes

You’re chatting with someone and suddenly WhatsApp starts crashing. Messages don’t send, media files don’t load, or the app closes itself immediately. There are many options, and finding the source of the problem is an important part of solving it correctly.

Check if the servers are running

The first step is to connect to the DownDetector website or similar website and search for information about WhatsApp. In the event of a global outage, the platform will show the status of a repair or fix by the WhatsApp team. All that remains is to be patient until the solution appears.

restart the phone

It seems like a somewhat basic solution, but it’s very effective. For various reasons, Android collects information about applications so-called cache, and this can lead to read errors. Try turning off the phone and turning it on again after a few minutes. This is the most used solution for software problems, it is not foolproof, but it has a high success rate.

Exit or reinstall the app

Another alternative is to crash WhatsApp close our session in the messaging app and open it again. If the power cycle does not work, the user can try to permanently uninstall the app. Remember to back up your data before proceeding with content deletion. Once the deletion of WhatsApp on your mobile is complete, download and install the app again. Upload your chat history once you confirm the app is working properly.

update whatsapp

If WhatsApp is not working properly, you can try updating to the latest version of the app. This is because certain changes to security settings may cause incompatibilities with older versions. If the automatic update did not work, you can try the following method to update WhatsApp manually:

  • Open the Google Play Store.
  • Select your user profile icon at the top right of the app.
  • Select Manage apps and devices.
  • Click the “Updates Available” button.
  • Select an app to update or click Update All if there are many packages.

Check your internet connection

Another possibility is that the problems are with your network and internet connection and not with the app itself. Check carefully if you are well connected to WiFi or if your data plan still has GB navigation available. When the internet connection fails or works intermittently, WhatsApp is most likely unable to connect to the servers properly.

If we are connected to WiFi in our home or office, we check that the router is working properly and that our Internet provider has no errors. If we are using data networks, we need to check the mobile signal and whether our GB plan is sufficient.

How to clear cache on WhatsApp?

Clear WhatsApp cache to avoid crash

Because we use mobile and apps, operational data is accumulated. It is recommended to clear the cache from time to time to reduce inconveniences, as they may affect the configuration or general performance of the application. The process is very easy.

  • We open the device settings application.
  • We select Applications and look for the WhatsApp icon in the list.
  • We open the Storage and cache menu.
  • We click on Clear cache and restart the phone to check that everything is fixed.

Connection failures with WhatsApp due to lack of permissions

Sometimes WhatsApp may crash or disconnect due to missing user permissions. If the application does not have initial information access enabled, it may return a connection error as a response. To review this configuration, simply follow these steps:

  • We open the “Settings” application on the mobile.
  • We enter the Applications section and select WhatsApp.
  • In the Permissions section, we need to verify that the app has everything it requires to function properly.

Storage space

As a final suggestion, if you WhatsApp crashes and can’t connect to the internet, check the storage space. Although it may not seem like a problem, sometimes smartphones start to malfunction when there is not enough storage space. This is especially noticeable in messaging apps that are constantly exchanging data, receiving messages, photos and videos.

Check that you have enough space in the phone memory to avoid common problems when running the application. This way, you can troubleshoot any WhatsApp crashes and make sure the app is running smoothly.


It WhatsApp is an instant messaging app It is widely used and usually stable and complete. But it is not without its flaws, failures and problems. If you are not connecting to the Internet properly and your messages are not being sent, or you are not receiving chats from your contacts, try the tips in this post to resolve the issue. As a last resort, it is always possible to contact the official WhatsApp media if none of the solutions work. The app developers can tell you what to try in extreme cases, but they may take time to respond. In any case, in most cases one of the listed solutions works.

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